To submit a repair claim for faulty products, please follow the steps below:
- Click on the following link to open the Orders Portal: https://test.advanta.com.au/account/orders/
- Find the original order that the faulty/damaged product was supplied from.
- Click the expander arrow on the left-hand side of the order row to expand the order details.
- Click on the “Requests” tab
- Select “Raise a Claim” on the right-hand side.
- Follow the prompts to submit the claim.
Please reach out to our Customer Care team on 1800 800 980 if you have any issues and they will help to guide you through this process.